Resume

THE REGIONAL GERIATRICS PROGRAM OF EASTERN ONTARIO

Program Coordinator

September 2023 – Present

Program Management & Coordination: Lead and support the planning and execution of regional geriatric education events, including annual showcases, education days, and lunch & learns.
Project Management: Successfully led the website redevelopment project, overseeing all phases from planning to execution to deliver a user-friendly, program-aligned digital platform. Continually manage site functionality, content updates, and formatting to maintain consistency with program goals and branding standards.
Procurement & Contracts: Manage vendor contracts, procurement processes, and event-related purchasing, ensuring compliance with organizational policies.
Event Management: Coordinate logistics for multiple events (virtual, in-person, hybrid), including speaker coordination, vendor management, registration, and post-event evaluations.
Communication & Branding: Oversee internal and external communications, including the development of marketing materials, website content, and social media posts to promote programs and events.
Stakeholder & Committee Liaison: Provide administrative support to regional committees and senior leadership teams, including preparing agendas, minutes, and managing SharePoint sites.
Calendar & Scheduling Support: Provide executive administrative support, including managing calendars, scheduling meetings, and supporting high-level staff in program planning.

BAYSHORE OPTOMETRY CLINIC

Clinic Administrator

April 2023 – September Present

Oversaw daily clinic operations and served as the main point of contact for operational issues.
Supervised and supported junior staff in clinical and administrative tasks.
Maintained and optimized the appointment scheduling system to improve clinic efficiency and reduce patient wait times.
Handled escalated patient concerns and ensured resolution in a timely, professional manner.
Monitored inventory of clinic supplies and coordinated ordering of equipment and materials.
Continued to perform clinical support tasks including patient intake, preliminary testing, contact lens training, and EHR management.

Optometric Assistant

January 2023 – April 2023

Checked patients in for appointments and ensured accurate completion of intake paperwork.
Scheduled and confirmed patient appointments via phone and email.
Conducted initial assessments including medical history, visual acuity testing, intraocular pressure measurement, and administration of Mydriacyl drops when needed.
Provided one-on-one training for patients on contact lens insertion and removal.
Handled front desk duties including answering calls, processing payments, and maintaining electronic health records (EHR).
Educated patients on eye health, eyewear care, and the importance of regular exams.

CARLETON UNIVERSITY

Research Assistant

September 2021 – July 2022

Identified parameters and developed an efficient and adaptive full-archive search program using R Programming Language to capture Tweets from history that are relevant to the study.
Conducted a modeling and linguistic analysis that considered geospatial, temporal, and thematic content linked to critical events associated with coverage of crimes against the Indigenous community using Linguistic Analysis and Word Count (LIWC) software.
Performed data processing techniques to organize and prepare data on MS Excel for further analysis (t-tests, ONE-WAY ANOVAs, etc.) using IBM SPSS.
Produced a 25-page final report detailing study motivations, objectives, ongoing methods and procedures, program documentation and pseudocodes, as well as ideas for further research.

HOUSING AND RESIDENCE SERVICES
CARLETON UNIVERSITY

Residence Fellow

August 2021 – May 2022

Handled all back-end and front-end tasks for the Charlatan website, ensuring it is bug-free and up-to-date.
Increased website efficiency by 23% and enhanced website search engine optimization.
Designed and updated website pages as necessary.
Designed and developed new webpages and micro-sites as required using WordPress
Worked alongside section editors to develop web content (i.e. embedding web code, videos, audio, infographics, and interactive features).
Kept track of website analytics and implemented improvements to boost numbers.
Recruited, maintained contact with, and trained multimedia volunteers, then assigned multimedia requests to volunteers as necessary.
Addressed and managed any technical issues on the Charlatan website and reported any website issues/improvements to the Editor-in-Chief.
Developed new website design ideas and functional prototypes using Figma and presented them to the team for feedback.
Designed and sent out weekly newsletters to subscribers.

CHARLATAN PUBLICATIONS INC.

Multimedia and Web Editor

June 2021 – May 2022

Handled all back-end and front-end tasks for the Charlatan website, ensuring it is bug-free and up-to-date.
Increased website efficiency by 23% and enhanced website search engine optimization.
Designed and updated website pages as necessary.
Designed and developed new webpages and micro-sites as required using WordPress
Worked alongside section editors to develop web content (i.e. embedding web code, videos, audio, infographics, and interactive features).
Kept track of website analytics and implemented improvements to boost numbers.
Recruited, maintained contact with, and trained multimedia volunteers, then assigned multimedia requests to volunteers as necessary.
Addressed and managed any technical issues on the Charlatan website and reported any website issues/improvements to the Editor-in-Chief.
Developed new website design ideas and functional prototypes using Figma and presented them to the team for feedback.
Designed and sent out weekly newsletters to subscribers.

CANADIAN COUNCIL OF THE BLIND

Office Assistant

June 2021 – August 2021

Researched, proposed, and designed a preliminary database management system for the migration of a paper-based filing system to a digital system.
Assembling and organizing high volumes of paper-based data and curating a functional and clean online database system by performing data entry and management.
Answering phone calls and directing them to the appropriate party, as well as processing donations made by the blind community.
Managed filing system.
Performed front desk tasks as a backup to the receptionist.

CARLETON UNIVERSITY ADVANCEMENT

Community Engagement Associate

Nov 2019 – Jun 2021

Demonstrated interpersonal skills by reaching out to the community of alumni, parents, and friends of Carleton University to solicit Annual Giving donations for a variety of funds resulting in strong donor support.
Displayed attention to detail by accurately updating and verifying all donor demographics and recording results from all phone calls, resulting in a well-organized and smoothly-flowing workplace.
Delivered outstanding communication skills by maintaining weekly and monthly quotas.
Achieved the highest donations during the first work term.

DR. JANELLE KING’S OPTOMETRIC CLINIC

Administrative and Optometric Assistant

January 2019 – August 2020

Conducted preparations for vision examinations, such as obtaining the patient’s preliminary history, performing NCT Scans, keratometry tests, and administrating eye drops.
Displayed time management and organizational skills by effectively performing administrative duties such as performing data entry, maintaining calendars, and storing up-to-date information classified patient information using RevolutionEHR, as well as answering any questions, attending to phone calls, and taking messages.
Showed leadership skills by supervising and training other clerical staff, arranging for employee training by scheduling training, and organizing training material.